AI Chatbot

A smart chatbot that knows your business

A context-aware AI chatbot on your website, in your app and on your messaging channels – it gives accurate answers based on your own knowledge base and company data, and it can be combined with the AI Voice Agent.

AI Chatbot

This is how it talks to your customers

Example conversation in a webshop. The answers come from the company’s own knowledge base and data.

AI Chatbot
Hi! When will my order arrive if I place it today?
Hi! Delivery time depends on the carrier you choose. Could you share your postcode so I can give you exact information?
SW1A 1AA.
Thank you! For that address, based on our shipping terms, these are the options available. Would you like me to help you complete the order as well?
Example – illustration

Every unanswered message is a lost customer

01

Context-aware answers

It understands where the conversation stands and answers the question – it doesn’t react to keywords or force customers through pre-written menus.

02

Built on your own knowledge base

It answers from your website, documents, FAQs and company data, so it is accurate and talks about your business, not generalities.

03

On your website, in your app, on messengers

The same agent works wherever your customers already write to you – you manage every channel in one place.

04

Omnichannel, with Voice AI

Chat and phone in a single system: customers get the same experience on whichever channel they choose.

05

Sales-support assistant

Integrated into your webshop, it answers product questions, helps visitors choose and guides them towards the purchase.

06

Key points handed to your team

When a human is needed, it passes on the gist of the conversation and the customer’s details, so nobody has to start from scratch.

Chat and voice in a single system

The AI Chatbot and the AI Voice Agent can build on the same knowledge. Your customer may start the conversation on your website and continue it by phone – and you get one unified view of both.

Discover the AI Voice Agent
  • Shared knowledge base for chat and voice
  • A consistent customer experience on every channel
  • One implementation, one partner, one system
How it works

Three steps to go-live

1

Building the knowledge base

We collect and structure what the chatbot needs to know: frequently asked questions, your documents and your company data.

2

Connecting the channels

We connect the chatbot to your website, app and messaging channels and, where needed, to your CRM or webshop.

3

Launch and fine-tuning

We go live, then keep improving the answers and scenarios based on real conversations.

Frequently asked questions

Frequently asked questions

How is it different from a traditional chatbot?

It isn’t built on pre-written buttons and keywords: it understands context and writes answers based on your knowledge base, documents and company data.

Where can it run?

On your website, in your app and on your messaging channels. We choose the exact channels together during implementation.

Can it be combined with the AI Voice Agent?

Yes. The AI Chatbot can be combined with Voice AI, so chat and phone deliver one consistent customer experience.

What happens if the chatbot can’t answer?

Handover rules are defined together during implementation: it can pass the gist of the conversation and the customer’s details to your team.

How long does implementation take, and what does it cost?

Both depend on your needs: the number of channels, data sources and integrations decides. In a free consultation we give you a concrete quote.

Request a free demo

See how the AI chatbot answers your customers’ questions.

Free demo
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